Voice-over IP is a revolutionary technology whereby communications is run over the same Ethernet port as a computer, incorporating both computing and telephony on the same line. This means voice communications are digitized, resulting in a clearer, more stable communication. In addition, VoIP voicemail can be integrated and delivered through your Exchange mailbox as well as through your IP phone.

So...lets get started. The first thing we need to do is setup voicemail so your phone will be personalized for you.

You will notice a "Messages" button on the phone. Go ahead and push it. This is the same button you will want to hit each time you have a new voicemail message, that is if you want to listen to it on the phone and instead of e-mail.

By default the password is 5376800. Make sure you hit the # button after the password.

You will now be asked to say your name, set up a password and your greetings for the phone. If at some point later you want to change your password or greeting or any other option for that matter, refer to this help guide

If you need any additional assistance or have questions please give IT a call or drop in, we will be happy to walk you through the process.

• This must be done to access "My Address Book" and "Fast Dials"

  Log into Call Manager User Administration page at: http://10.40.0.2/ccmuser

  1. Your login is the first initial of your first name and your last name.  The password is “12345”
  2. Select “Configure Your IP Phone Services.”
  3. In the Available Services box select “My Address Book” and press “Continue”.
  4. Enter your login in the User Identification box and your PIN in the PIN box. Your initial PIN is “12345”. Press “Subscribe”.
  5. You should get a message saying that you have successfully subscribed to the My Address Book service.
  6. Repeat the process at Step 4 and select the My Fast Dials service. 
  7. Select “Return to menu”.

• Fast Dials are an index of up to 99 stored numbers that can be accessed simply by pressing a two-digit index code into the phone while it is on-hook followed by pressing the AbbrDial soft key. Unlike Fast Dials, the phone does not display a listing of Speed Dial index numbers, so you will need to know exactly who is associated with each index number (it may be handy to compose a list and keep the list on or near the phone).

  1. Log into http://10.40.0.2/ccmuser.
  2. Click on Add/Update your Speed Dials
  3.  For each Speed Dial index number, enter in the phone number you want with the appropriate display text description next to the number.
     Note: For on campus calls you only need to enter the last 4 digits. For off campus, you will need to add 9 + Number or a 9 + 1 + Area Code + Number.
  4. When you are done inputting all of your Speed Dial index numbers, click on
     Update at the bottom of the page.
  
  

• 1. Lift the Handset or press the speaker button.
  2. Press the pickup key located just under the display screen,
     your phone will now start ringing.
  3. Press answer key to answer the call.

• 1. Press the transfer soft key. This places your current call on hold.
  2. Dial the number/extension to which you want to transfer the call.
  3. At this time you can either press the transfer soft key to complete the transfer or wait for the called party to answer so you may announce the call while the original call stays on hold, then press the transfer soft key.

• 1. You will hear a call waiting beep indicating you have another call.
  2. Press the Answer soft key to place the first call on hold and to answer the second call.
  3. You can then move between calls on hold with the arrow key.

• 1. With your caller on the line, press transfer soft key.
  2. Dial * + the extension you are transferring to, such as *1234.
  3. Press the transfer soft key and hang up.

• 1. Dial your direct line and wait for voicemail to pickup. When voicemail answers, press * key.
  2. Enter your 4-digit phone number extension followed by the # key.
  3. Enter your password followed by the # key.