Information Technology
 

McK I.T. HelpDesk

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8:00 am - 5:00 pm

Piper Academic Center
Lower Level
618.537.6445

HelpDesk@mckendree.edu


 

Home > IT Home > IT Faculty & Staff Phone Support

Faculty & Staff Phone Support Information Technology

 

Phones
Address Book
Speed Dials
Setting up Fast Dials
Using Fast Dials
Picking up another phone
Transferring an active call
Answering a second call
Dialing or transferring straight to voicemail
Accessing your voicemail from another phone

 



Phones 

Voice-over IP is a revolutionary technology whereby communications is run over the same Ethernet port as a computer, incorporating both computing and telephony on the same line. This means voice communications are digitized, resulting in a clearer, more stable communication. In addition, VoIP voicemail can be integrated and delivered through your Exchange mailbox as well as through your IP phone.

So...lets get started. The first thing we need to do is setup voicemail so your phone will be personalized for you.

You will notice a "Messages" button on the phone. Go ahead and push it. This is the same button you will want to hit each time you have a new voicemail message, that is if you want to listen to it on the phone and instead of e-mail.

By default the password is 5376800. Make sure you hit the # button after the password.

You will now be asked to say your name, set up a password and your greetings for the phone. If at some point later you want to change your password or greeting or any other option for that matter, refer to this help guide

Also, check out our documentation and forms section to read manuals and guides for other phone options here.

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Subscribing to your personal address book

This must be done to access "My Address Book" and "Fast Dials"

Log into Call Manager User Administration page at: http://10.40.0.2/ccmuser

  1. Your login is the first initial of your first name and your last name.  The password is “12345”
  2. Select “Configure Your IP Phone Services.”
  3. In the Available Services box select “My Address Book” and press “Continue”.
  4. Enter your login in the User Identification box and your PIN in the PIN box. Your initial PIN is “12345”. Press “Subscribe”.
  5. You should get a message saying that you have successfully subscribed to the My Address Book service.
  6. Repeat the process at Step 4 and select the My Fast Dials service. 
  7. Select “Return to menu” 

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Setting up and using speed dials

Fast Dials are an index of up to 99 stored numbers that can be accessed simply by pressing a two-digit index code into the phone while it is on-hook followed by pressing the AbbrDial soft key. Unlike Fast Dials, the phone does not display a listing of Speed Dial index numbers, so you will need to know exactly who is associated with each index number (it may be handy to compose a list and keep the list on or near the phone).

  1. Log into http://10.40.0.2/ccmuser.
  2. Click on Add/Update your Speed Dials
  3.  For each Speed Dial index number, enter in the phone number you want with the appropriate display text description next to the number.
    Note: For on campus calls you only need to enter the last 4 digits. For off campus, you will need to add 9 + Number or a 9 + 1 + Area Code + Number.
  4. When you are done inputting all of your Speed Dial index numbers, click on
    Update at the bottom of the page.

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Setting up fast dials.

Fast Dials is a feature offered through the Services button on all models of IP telephones. This is composed of a list of contacts whose numbers you would like to store on your phone for easy reference.

  1. Make sure you are subscribed to Fast Dials. See Subscribing to Address Book.
  2. Click on Configure your Personal Address Book.
  3. Add users into the address book by choosing Add a New Entry.
  4. Once all entries have been entered click on Fast Dials
  5. Start adding Fast Dials by clicking Index 1.
  6. Choose a person to add as Fast Dial 1 or enter a directory number.
    Note: If a person has more than one number use the drop down box to specify a particular number.

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Using fast dials.

Once you have subscribed and configured your Fast Dial numbers, you can access it on your IP phone in one of two ways, depending on the model of IP phone you are using:

Model 7912:

  1. Press the services button.
  2. Use the scroll button to select the "Services" option and press the Select softkey.
  3. Press the select soft key to choose the "Fast Dials" option.
  4. Use the scroll button to select which Fast Dial number you need.
  5. Press the dial soft key to dial the number or simply pick up the handset and the number will automatically be dialed for you.

Model 7940 and Model 7960:

    1. Press the services button.
    2. Press the select soft key to choose the "Fast Dials" option
    3. Use the scroll button to select which Fast Dial number you need.
    4. Press the dial soft key to dial the number or simply pick up the handset and the number will be automatically dialed for you.

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Picking up another person's phone.

    1. Lift the Handset or press the speaker button.
    2. Press the pickup soft key, your phone will now start ringing.
    3. Press answer soft key to answer the call

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Transferring an active call.

    1. Press the transfer soft key. This places your current call on hold.
    2. Dial the number/extension to which you want to transfer the call.
    3. At this time you can either press the transfer soft key to complete the transfer or wait for the called party to answer so you may announce the call while the original call stays on hold, then press the transfer soft key.

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Answering a second call.

    1. You will hear a call waiting beep indicating you have another call.
    2. Press the Answer soft key to place the first call on hold and to answer the second call.

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Dialing or transferring straight to voicemail.

    1. With your caller on the line, press transfer soft key.
    2. Dial * + the extension you are transferring to, such as *1234.
    3. Press the transfer soft key and hang up.

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Accessing voicemail from another phone.

    1. Dial your direct line and wait for voicemail to pickup. When voicemail answers, press * key.
    2. Enter your 4-digit phone number extension followed by the # key.
    3. Enter your password followed by the # key.

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